Refund and Cancellation Policy | SermonEase - Every sermon, made readable

Effective Date: [Effective Date]

This Refund and Cancellation Policy explains how cancellations and refunds work for SermonEase paid plans.

1. Subscription Billing

SermonEase offers subscription plans that renew automatically unless canceled.

Subscriptions are billed in advance for the selected billing period.

2. Cancellations

You may cancel your subscription at any time through your account billing portal or by contacting support.

When you cancel, you will generally keep access to paid features until the end of your current billing period.

After the billing period ends, your account may be downgraded to the free plan.

3. Refunds

Unless required by law, subscription payments are generally non-refundable once a billing period begins.

However, we may consider refunds in limited cases, such as:

Duplicate charges
Accidental billing errors
Technical issues that prevented use of the paid service
Other circumstances we determine are fair and reasonable

Refund requests must be submitted within 14 days of the charge.

4. Free Trials

If SermonEase offers a free trial, you may cancel before the trial ends to avoid being charged.

If you do not cancel before the trial ends, your payment method may be charged for the selected plan.

5. Plan Changes

If you upgrade or downgrade your plan, billing changes may be handled by Stripe according to the subscription settings in effect at the time.

Plan changes may result in prorated charges or credits depending on Stripe configuration.

6. No Refunds for Misuse

We do not provide refunds for accounts suspended or terminated due to violation of our Terms of Service, abuse, fraud, or attempts to bypass usage limits.

7. How to Request a Refund

To request a refund, contact:

support@sermonease.com

Please include:

Account email
Date of charge
Plan name
Reason for the request

We may ask for additional information to verify the request.

8. Payment Processor

Payments are processed by Stripe. Refunds, when approved, are processed back to the original payment method through Stripe.

3. Refunds

Unless required by law, subscription payments are generally non-refundable once a billing period begins.

However, we may consider refunds in limited cases, such as:

Duplicate charges

Accidental billing errors

Technical issues that prevented use of the paid service

Other circumstances we determine are fair and reasonable

Refund requests must be submitted within 14 days of the charge.